Privacy policy

Who we are

Sandhills Shine Mobile Detailing is a mobile auto detailing service based in Pinehurst, NC. We operate the website sandhillsshine.com. Contact us at booking@sandhillsshine.com or (910) 527-7567.

Information we collect

When you book a service or contact us, we may collect your name, phone number, email address, and service address. We collect only what is needed to fulfill your appointment.

Our website may collect standard analytics data (pages visited, browser type, approximate location) through third-party tools. We do not use this data to personally identify you.

How we use your information

We use your information to:

• Schedule and confirm your appointment
• Contact you about your booking
• Send appointment reminders if you opt in
• Respond to questions or service requests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Text messages, chat, and AI-assisted replies

When you message us through Google Business Profile chat, our website, or text message, we collect your name, phone number, and the content of your messages so we can answer your questions and schedule service.

Some replies to those messages are written by an automated assistant that uses artificial intelligence. To produce a reply, your message is processed by the service that runs that assistant, such as Google for Business Profile chat or our booking and messaging provider. Our team can read these conversations and step in at any time, and you can ask for a person whenever you like.

We text you about appointments you book with us, such as confirmations, reminders, and arrival updates. We send marketing texts only if you opt in, and agreeing to marketing texts is never a condition of buying a service. Message frequency varies, and message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Third-party services

We use Brilla for appointment booking, scheduling, and customer messaging, and Google for Business Profile chat. Payments processed through our booking system are handled by their payment processors. Please review their privacy policies for details on how they handle your data.

Our website uses the Meta Pixel for advertising analytics. This may set cookies on your browser. You can opt out of Meta advertising at facebook.com/settings.

Cookies

Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings. Some features of the site may not function correctly without them.

Data retention

We retain booking and contact information for as long as necessary to provide our services and fulfill legal obligations. You may request deletion of your information at any time by contacting us.

Your rights

You may request access to, correction of, or deletion of your personal information at any time. Contact us at booking@sandhillsshine.com and we will respond within 5 business days.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our services after changes constitutes acceptance of the updated policy.